Frequently Asked Questions
Q: I spilled something on my rug! What do I do?
A: Blot up as much as possible with a white cotton towel. (no scrubbing!) Use water in a sprat bottle with a table spoon of white vinegar. Spray it on and blot it up with a dry white cotton towel. Groom the rug pile with the grain (just like petting a dog or cat). Now get another dry white cotton towel and fold it up and place it over the wet area and place a weighted object on top of the towel for 24 hrs. After removing the towel groom the rug again.
Q: My pet urinated on my rug! What do I do?
A: Blot up as much as possible with a white cotton towel. (stand on the towel to blot) Mix 50% water with 50% white vinegar in a spray bottle and apply to the stain. Blot it up as you go alone with a white cotton towel (you can use your foot so the blotting is more effective). Groom the rug pile with the grain (just like petting a dog or cat). Now get another dry white cotton towel and fold it up and place it over the wet area and place a weighted object on top of the towel for 24 hrs. After removing the towel groom the rug again.
Q: How long does it take to clean my rug?
A: Seven to ten days is the average time for us to clean and dry your rugs.
Q: How will you clean my rug?
A: Each rug is different. But for the most part your rug is hand washed. Some rugs respond better to a low moisture cleaning, however the following is how the majority are cleaned:
Step 1: Pre-Inspection and Pick Up
Our company will come to your home to pick up your rug. We will determine as much as we possibly can about the type of rug and inherent qualities that may affect cleaning. We will outline the expected results and cleaning “prescription”.
Step 2: Color Testing
Hand woven rugs are made with a verity of vegetable dies. Some stable and others not so stable. So we must test all colors on every rug before cleaning to determine the method that would be best suited for the rug.
Step 3: Dusting
Woven rugs, especially hand knotted rugs are designed to hide dry soil. Therefore we use a variety of techniques to “dust” the rugs, front and back. We use some special vacuum attachments as well as several other methods. This we feel is one of the most important steps in cleaning any textile.
Step 4: Pre-Spot and Fringe Preparation
Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal. The fringe is also pre-treated for maximum soil removal.
Step 5: Shampoo
Our specially treated water is now applied to the rug. Once the rug is thoroughly wet an Oriental Rug Shampoo is applied. This is now massaged into the rug by hand to get maximum cleaning while protecting sensitive natural fibers. Doing this process by hand allows us full control and allows us to treat each rug differently. And as you know, each hand woven rug is different.
Step 6: Rinse
This is the most labor intensive part of our cleaning process. Depending on the type of rug we are cleaning, so there are many variations. But for the most part we now will thoroughly rinse the rug with our treated water. The water is then squeezed out of the rug with hand tools to prepare it for the drying process. This rinsing process is repeated until the water we are removing from your rug is clean.
Step 7: Drying
Once the soils have been rinsed away, the rug begins the drying process by being dried by being placed face down and hours later hung up to complete it’s drying process. Hanging the rug for drying is essential to avoid unnatural shrinkage and damage to colors.
Step 8: Finishing
Once the rug is dry, the fringe can now be finished. After this has been accomplished fringe is combed out by hand and the rug is also hand groomed with soft brushes.
Step 9: Sealing (optional)
We can now apply a special sealant for wool. This will help to protect the rug from spills and stains.
Step 10: Post Inspection and Delivery
I will then give your rug a final inspection and release it for delivery.
For More Info Call Us Today!
(760) 753-8750 
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